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Privacy policy

How On Site Optical collects, uses, and protects information when you visit our site, place an order request, or work with us on workplace eyewear programs.

Last updated: September 29, 2026

Who we are

On Site Optical (“On Site Optical,” “we,” “us,” or “our”) provides prescription safety eyewear and related services for workplaces, including online order requests and on-site programs. We are rooted in Safe Lite Optical and serve customers from our Jacksonville, Florida base across the Orlando-to-Savannah corridor and beyond.

This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, placing an order request, or contacting us, you agree to this policy.

Information we collect

We collect information you provide directly and information gathered automatically when you use our site.

  • Contact and account details — name, email address, phone number, company name, and shipping or workplace address when you checkout, contact us, or join our insights list.
  • Order and prescription details — frame and lens selections, order notes, prescription values you enter, and any prescription or PD images you upload so we can fulfill or review an order request.
  • Payment-related notes — we do not collect card payments on this website for order requests; if payment is arranged later, it is handled through separate processes we describe at that time.
  • Technical data — IP address, browser type, device information, pages visited, and approximate location derived from standard web logs and analytics cookies or similar technologies.
  • Communications — messages you send by email, phone, or contact form, and records of our responses.

How we use your information

We use personal information to operate our business and deliver the services you request, including to:

  • Process, review, and fulfill order requests through On Site Optical.
  • Communicate about orders, appointments, quotes, safety programs, and customer support.
  • Improve our website, catalog, and on-site service experience.
  • Send occasional eyewear insights or service updates if you join our list (you may unsubscribe at any time).
  • Maintain security, prevent fraud or abuse, and comply with legal obligations.

Prescription and health-related information

Prescription measurements, PD values, and related images are sensitive. We collect them only as needed to review and fulfill eyewear orders. We limit access to people and systems involved in order processing, quality review, and customer support, and we retain this information only as long as needed for fulfillment, warranty or remake support, and legal or audit requirements.

How we share information

We do not sell your personal information. We may share information with:

  • Service providers who help us host the website, process orders, store files, send email, or provide analytics — under agreements that limit use to providing services to us.
  • Labs and shipping providers On Site Optical uses to produce or deliver your eyewear.
  • Employers or program administrators when you order through a workplace eyewear program and sharing is needed to administer that program.
  • Authorities when required by law, legal process, or to protect rights, safety, and security.
  • Successors in connection with a merger, acquisition, or sale of assets, subject to appropriate protections.

Cookies and similar technologies

Our site uses essential cookies and local storage to keep your cart, run checkout, remember theme preference, and store your cookie choice. Preference and analytics cookies are used only after you accept cookies in our banner. You can change your mind any time via Cookie settings in the website footer. Disabling essential storage in your browser may affect cart or checkout features.

How long we keep information

We keep personal information only as long as reasonably necessary for the purposes described above — including order history, warranty support, workplace program records, and legal or accounting requirements — then delete or anonymize it when retention is no longer needed.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security, but we work to protect your data and respond appropriately if an incident occurs.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to opt out of certain processing. To make a request, contact us using the details below. We may need to verify your identity before responding. You may also opt out of marketing emails using the unsubscribe link in those messages.

Children’s privacy

Our website and services are directed to adults and workplace customers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

Updates to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after an update means you accept the revised policy.